Inside Performance website terms and conditions

Terms of Service

This website is owned and operated by Inside Performance Limited. Please review the terms before using this website. By using this website you acknowledge that you have read and agreed to these terms listed within this page.

Terminology

In these terms of use, the expressions "we", "us" and "our" are a reference to Inside Performance Limited, unless the context dictates otherwise.

Information

The material on this website may change without notice so we recommend that you check our website for changes before acting upon material previously obtained from this website. While we provide the material in good faith, we accept no responsibility for the accuracy, completeness, suitability for your intended use or timeliness of it. You accept that any material provided by us is general in nature and does not constitute advice. We recommend that you obtain professional advice before relying on or using such material.

Website Links

This website may contain links to other websites operated by parties that are not associated with us ("third parties"). These links have been provided solely for you to obtain further information about other relevant products and organisations in the market. We have no control over the information on these sites or the products or services on them and therefore make no representations regarding the accuracy or suitability of such information, services, or products. We recommend that you make your own enquiries in relation to third parties described or linked on this website. Inclusion of a link to a third party website should not be seen as our endorsement of that party's website. By linking to sites operated by third parties, we are not authorising the reproduction of any material on such websites, as such material may be the subject of intellectual property rights.

Intellectual Property Rights

We are the owner or licensed user of the copyright and other intellectual property rights in the material on this website. You may not reproduce, adapt, upload, link, frame, broadcast, distribute or in any way transmit the material on this website without our written consent, other than to the extent necessary to view the material or as permitted by law. Title to anything ordered by you does not pass to you.

Alterations

We reserve the right to amend these terms of use (including our Privacy Policy), the Licence and the goods and services available via this website at any time. Amendments will be effective immediately upon updating this website. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms of use as amended.

Security

You must take your own precautions to ensure that the process which you employ for accessing this website (or any linked website) and any goods or services available from it do not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of information contained on your computer system or on this website. We do not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.

Disclaimer

Except in relation to liability that cannot be lawfully excluded, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this website.

Privacy

Please read our Privacy Policy to understand how your personal information will be treated when you use this website.

Delivery Policy

The following terms and conditions apply to all online orders placed on www.inside-performance.com:

Application of these Conditions

These Terms and Conditions apply to use of this Website (www.inside-performance.com) and are the terms and conditions on which Inside PerformanceTM will supply any of the Courses or Products to you and by proceeding further and/or placing an Order you (the customer) agree to be bound by the Conditions. If you do not agree to be bound by the conditions herein, please contact us directly to discuss your booking.

Changes

We may change these Conditions from time to time without notice. Changes will apply to any subsequent orders received. It is your responsibility to check regularly to see if any changes have been made to these Terms and Conditions. Inside PerformanceTM reserve the right to modify or withdraw this Website at any time without liability.

Queries

Please contact us if you have any questions relating to these Terms and Conditions or orders made on www.inside-performance.com by emailing info@inside-performance.com Your Account You are responsible for maintaining the confidentiality of the password chosen by you when you register on the Website and for restricting access to your computer and/or email address to prevent unauthorised access to your account.

Description and Availability

We take all reasonable measures to ensure that details, measurements and descriptions of Courses and Products given on our website are as accurate and complete as possible but there may be variations between these and the Courses and Products themselves. All Courses and Products are subject to availability.

Price

The cost of your Order will be the price of the Course(s)/Product(s) ordered plus the appropriate delivery charge. Please note that all prices on the Inside Performance™ Website are for on-line purchases only. Due to circumstances beyond our control prices may have to be altered, including any variations in the rate of VAT. If this occurs you will be notified and requested to reconfirm your Order at the altered price. By notifying you (the customer), Inside PerformanceTM shall be entitled to cancel any Contract in whole or in part to the extent that it is for the purchase of a Course/Product the price of which was stated incorrectly on the Website.

Delivery of Products

Free delivery to UK.

Your order will be sent out via Royal Mail recorded delivery and will need to be signed for. Deliveries are estimated to take approx 3 working days from dispatch (excluding Weekends). Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day. Order tracking is not available for Royal Mail deliveries, so please wait the full 3 working days for your delivery to arrive and contact us after this point. When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt. If you are not around to take delivery of your parcel, you will be left a calling card telling you how you can pick up your goods.

International shipping is charged and based on standard Royal mail ‘International Signed for’ and ‘Airmail’ prices. Shipping will be calculated when the delivery destination has been given via the most suitable carrier, depending on size and weight and will be shown before payment on the order summary. Estimated delivery timescales for International Signed For™ with Airmail delivery is within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what, if any, they may be.Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up. Inside PerformanceTM does not accept responsibility for the delivery of goods by Royal Mail or other delivery service.

Vouchers

Vouchers are only issued with individual purchases, at the recommended retail price. No vouchers are issued in conjunction with any special offers or multiple orders.

Returns/Replacements

Products

No return or refund is available on audio or DVD products that are opened or seal has been broken In all cases, the items returned must be in their original condition.Products may only be returned if found to be faulty or damaged. All goods will be inspected on return and replacement only available on goods that are deemed to be faulty or damaged.

No refund is available on downloadable products unless the download is incomplete, damaged or unsuitable for purpose. This includes but is not limited to mp3, mp4 audio files or DVD visuals. If a product fails to download, please contact us on info@inside-performance.com and we will arrange for your product to be downloaded via alternative means if necessary. Inside Performance accepts no responsibility for failed downloads due to the customer broadband service being unsuitable. Please check with your service provider to ensure capability before attempting to purchase or download a product.

We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting us on 020 8398 2127. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

Any refunds will be given minus the original administration charge incurred by Inside PerformanceTM through the customer’s original card transaction charged at £1 for debit cards and 2.5% for all credit cards except American Express cards which incur a 3.5% charge. The goods and postage are your responsibility until they reach Inside PerformanceTM. We recommend you use a postal service that insures you for the value of the goods you are returning.

Please send your returned goods to:

Inside Performance
25 High Street
Thames Ditton
Surrey KT7 0SD

Refund and Cancellation Policy

The following terms and conditions apply to all online orders placed on www.inside-performance.com:

Application of these Conditions

Changes

Queries

Please contact us if you have any questions relating to these Terms and Conditions or orders made on www.inside-performance.com by emailing info@inside-performance.com

Your Account

You are responsible for maintaining the confidentiality of the password chosen by you when you register on the Website and for restricting access to your computer and/or email address to prevent unauthorised access to your account.

Description and Availability

Price

Placing an Order

All Orders are subject to acceptance by Inside PerformanceTM and are subject to availability. After placing an Order, You will receive an email from Inside PerformanceTM acknowledging that we have received the order. Please note that this does not mean that the order has been accepted. Any order made constitutes an offer to Inside PerformanceTM to buy a Course or Product. All orders are subject to acceptance by Inside PerformanceTM and confirmed by dispatching an email that confirms that the order has been accepted in the case of courses and/or dispatched (the “Dispatch Notice”) in the case of products. The Contract is formed between customer and Inside PerformanceTM when the Acceptance/ „Dispatch Notice. is received by you (the customer).

Incorrect Orders

When ordering a place on an Inside PerformanceTM Course, please take care to select the correct date and location of the course before purchasing. Please take special care to know whether you are eligible to take the course and have any requisite certifications necessary. These are brought to your attention when selecting the Course and adding it to your basket.If you have placed an incorrect order, please contact us as soon as possible on 020 8398 2127. Any Course transfers or Course/Product refunds will be subject to the Returns/Replacements – Products. conditions and „Cancellation – Courses. conditions outlined below.

Payment

Payment in full must have been received and accepted as cleared funds before dispatch of the Product, dispatch of any materials related to Courses or securing of your place on a Course. Payment is made by Debit or Credit card payments.

Cancellation - Courses

Inside Performance reserves the right to cancel any course, any time up to two weeks prior the start of the course if there are insufficient numbers attending.If, for any reason you intend to cancel your booking, you must notify us, in writing, and the following cancellation charges will apply:

Notice given within:

1 month – 100% of course fee plus the costs of any learning materials, P & P on items already received.Any fees refunded will be subject to £100.00 administration charge per person.

1 month plus - As for within 1 month, OR a substitute delegate can be provided (subject to signing the Delegate Agreement Form)Any fees refunded will be subject to £100.00 administration charge person plus the original administration charge incurred by Inside PerformanceTM through the customer.s original card transaction - £1 debit cards and 2.5% credit cards except American Express cards which incur a 3.5% charge.

If you are unable to attend we offer the option to transfer your place on to a later course. This is subject to a £50.00 administration fee and is a once only transfer. In addition you will be responsible for the coverage of any additional delegate costs for the training venue which are available on request and subject to change.

Dissatisfaction with the coure itself

If after the first day of training you consider that you are not being taught what has been advertised you are entitled to make a claim in writing, to Inside Performance™, stating your reasons of dissatisfaction. If your claims are substantiated you will be refunded any monies you have made, less an administration fee of £100.00 plus the original administration charge incurred by Inside PerformanceTM through the customer.s original card transaction, charged at £1 for debit cards and 2.5% for credit cards except American Express cards which incur a 3.5% charge.Please inform your trainer at the end of day one that you will not be returning the following day. All pre-learning materials must be returned in their original state; otherwise the cost of materials will be deducted from the refunded amount.

Responsibility

Inside Performance™ reserves the right to refuse access to courses for anyone using threatening, sexist, racist or homophobic behaviour – physical or verbal, under the influence of alcohol or drugs or is deemed to be a threat to themselves or others in any way. Anyone with a history of physical or mental health issues that may influence their safety or the safety of others during the courses are requested to inform Inside Performance prior to the course starting, without prejudice.

Inside Performance™ or any training venue used by Inside Performance™, do not accept any responsibility for personal items that are lost or stolen whilst attending a training programme.

Certification on any course requires that delegates cover 100% of the course syllabus. Therefore, full attendance on all courses is required. It is understandable that absence due to unforeseen or exceptional circumstances may occur, and where possible, Inside Performance™ will accommodate for delegates who miss up to 1 day if there is an option to cover missed material. Where this is not possible or if more than 1 day is missed, participation on the course will no longer be allowed and delegates will be given the option to transfer onto the same course in the future. This is subject to a £50 administration fee and coverage of additional delegate costs for training venue, which are available on request and subject to change.

Incorrect/Missing ItemIf you have received an incorrect or are missing an item in your order, let us know straight away by contacting us on +44 (0)20 8398 2127.If you are unclear about any of the information in this cancelation, refund and delivery policy document, please contact us on 020 8398 2127 or email info@inside-performance.com and we will assist you.

Please see our Delivery Policy for additional informati

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